Special Order
What are Special Order Items?
Special order items are products that are not currently in stock at our ship/retail location. When you place an order for a special order item, we will contact the brand or manufacturer to order the item specifically for you. Once the item arrives at our store, we will then ship it directly to you. Unfortunately because we do not have these items on hand we can not verify the ship time, order processing may be longer than usual and is not in our control. Once an order is placed it cannot be cancelled.
Please review the following terms and conditions:
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Order Process: Special order items are not currently in stock but will be ordered specifically for you.
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Cancellation Policy: Due to the items being specially ordered for you they can not be cancelled.
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Returns: Returns for special order items are accepted; however, only store credit will be issued. No cash or card refunds will be provided. A 15-25% restocking fee will occur.
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Delivery Timeline: Please note that delivery times for special order items may vary and are not guaranteed. We will provide an estimated delivery timeframe when you place your order.
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Quality and Specifications: Special order items may differ from standard inventory in terms of design or specifications. Please ensure all details are correct at the time of ordering.
By placing a special order, you acknowledge that you have read and understood this disclaimer. If you have any questions or need further assistance, please contact us before placing your order.