F.A.Q

Where do you ship?

We ship Canada wide! 

Where are you located?

Bracebridge, Ontario 

What payment methods do you accept?

We accept various payment methods, including major credit cards, PayPal, and other secure payment options. Please check the checkout page for a complete list of accepted methods.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track your shipment through the carrier’s website

How do I contact customer service?

You can reach our customer service team via email, phone, or through our website's contact form. 

Can I cancel or change my order?

You can cancel or change your order within 24 hours of placement. After this period, we cannot guarantee any changes or cancellations.

What are final sale items?

For safety, health and hygienic reasons, some products are final sale. For a complete list please see our Returns & Exchanges page. Final sale items include (but are not limited to) Teether’s, Soothers, personal care items, sale and clearance items, special order items, pre-order items and hygiene items.

Return & Exchange Policy

You have 7 days to start a return or exchange of unused items in original condition with receipt and original packaging for a refund in the form of the original tender. Please note for online purchases the 7 days starts from the date that the package is delivered.

 Returns and/or exchanges must be in NEW, UNUSED condition. NO Returns on used or washed items.

Sale and Clearance Items

Discounts apply to remaining selected stock only. While supplies last. Sorry, no rain checks, special orders or backdating on BOGO, discount or clearance pricing.

All sales on BOGO and clearance items are final.

What are Special Order Items?

Special order items are products that are not currently in stock at our retail location. When you place an order for a special order item, we will contact the brand or manufacturer to order the item specifically for you. Once the item arrives at our store, we will then ship it directly to you.

For more information please head over to our disclaimer page or view information directly on our special order page.